Effective Date: July 16, 2026
Thank you for shopping at mexrais.live. We are committed to delivering your fitness equipment safely, efficiently, and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered throughout Europe.
1. Shipping Destinations
We currently ship to most countries within the European Union and selected European regions.
If your delivery address is outside our shipping area, you will be notified during checkout or contacted by our customer service team.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next available business day.
Please note that processing times may be slightly longer during peak shopping seasons, promotional events, or public holidays.
3. Delivery Time
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Germany | 2–5 Business Days |
| Other EU Countries | 5–10 Business Days |
| Remote Areas | 7–15 Business Days |
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping fees are calculated during checkout based on:
- Delivery destination
- Package size and weight
- Product dimensions
- Selected shipping method
Any applicable shipping charges will be clearly displayed before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor the status of your delivery.
Please allow up to 24 hours for tracking information to become active.
6. Delivery Information
Please ensure that your shipping address and contact details are accurate before placing your order.
We are not responsible for delivery delays or additional costs resulting from:
- Incorrect shipping addresses
- Incomplete address information
- Failure to receive the delivery
- Failure to collect parcels from the carrier within the required time
Additional delivery attempts or returned shipments may incur extra shipping charges.
7. Large Fitness Equipment
Some larger fitness equipment may require:
- Special freight transportation
- Scheduled home delivery appointments
- Additional handling due to size or weight
Our logistics partner may contact you before delivery to arrange a suitable delivery time.
Please ensure sufficient access for large equipment, including doorways, staircases, elevators, and entrances.
8. Delivery Inspection
Please inspect your package upon delivery.
If you notice:
- Visible shipping damage
- Missing items
- Incorrect products
please note the issue with the delivery carrier where possible and contact us promptly with photographs of the package and product.
9. Delayed Deliveries
While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Public holidays
- High shipping volumes
- Force majeure events
We appreciate your understanding should unexpected delays arise.
10. Lost Shipments
If your shipment has not arrived within the expected delivery timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.
11. Undeliverable Packages
Packages returned to us due to:
- Incorrect address information
- Refused delivery
- Failure to collect the parcel
- Repeated unsuccessful delivery attempts
may require additional shipping charges before reshipment.
If a refund is requested, shipping costs already incurred may be deducted where permitted by applicable law.
12. Customs and Import Charges
Orders delivered within the European Union are generally not subject to additional customs duties.
If local taxes or fees apply under the laws of your destination country, the customer is responsible for those charges unless otherwise stated.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Website: mexrais.live
Company ：ADAP Fitness GmbH
Email: sales@mexrais.live
Phone: +49 282292231
Address:
Borgheeser Weg 310, 46446 Emmerich,DE